Picture two neighbors on the same street.
Both need the exact same zirconia crown. Both carry a PPO dental plan in the same coverage tier. Same tooth, same lab, same week.
One walks out having paid $850, and just $800 for the next crown that same year. The other faces a bill north of $2,000.
Nobody got cheated. Nobody picked the wrong plan. The difference comes down to a single word that almost nobody explains clearly.
So what happened?